Infinium Research

Refund policy

Last updated 29 September 2026

This policy applies to consulting services bought directly from Infinium Research Inc. It follows clause 6 of our Consulting Engagement Agreement.

When you cancel	What you get back
Before work begins	A full refund, less any payment processing fee we cannot recover.
After work begins, before delivery	The fee paid, less work done to that date at the hourly rate on your invoice.
After a deliverable is delivered or a call is held	No refund for that item. You keep the revision rights below.

How to cancel

Email support@infiniumresearch.net from the address on your invoice, with your invoice number. We confirm receipt within two business days.

Revisions

You have five business days after delivery to ask for reasonable revisions within the agreed scope. One round of revisions is included.

Our resubmission commitment

If an App Store submission we handled is rejected, we diagnose it and resubmit at no further cost, as described on the app consulting page.

Missed calls

A scheduled call missed without at least 24 hours' notice counts as held. One rescheduling per call is included.

When the refund arrives

Approved refunds are sent to the original payment method within ten business days. Your card issuer may take a further five to ten business days to show it on your statement.

App purchases

App downloads, subscriptions and in-app purchases are sold by Apple, so Apple handles their refunds. Request one at reportaproblem.apple.com. You can cancel an app subscription at any time in your Apple ID settings.

Before you dispute a charge

Please email us first. We answer every concern within two business days, and most problems are resolved faster that way than through a card dispute.