Infinium Research

Support

Help with the Level Best quotation app for iPhone and iPad.

Where are my quotations stored?

On your device. Level Best keeps your quotations, price library and templates in the app's private storage — there is no account and no copy on our servers. They are included in your normal iPhone or iPad backup, so restoring your device restores your quotes.

How do I mark a quotation Official, Sent or Paid?

Open the quotation and use the Status panel at the top. Draft and Official describe the document itself; Sent and Paid describe what has happened to it. The two are independent, so a quotation can be Official and Paid at the same time. Tap any active button again to clear it.

Voice dictation isn't working

Open iOS Settings → Apps → Level Best and check that Microphone and Speech Recognition are allowed. Then tap the mic button in the quotation editor, speak your line item, and tap Stop.

The camera or photos won't open

Check Settings → Apps → Level Best → Camera (and Photos) permissions. Job-site photos power the AI item and price suggestions, which also need an internet connection.

The AI didn't find anything in my photo

Try a closer, better-lit shot of the actual work area. Adding your own entries under Prices first gives much better matches, because suggestions are priced against your own rates rather than generic averages. You can always add the items by hand.

How do I reuse my business details?

Fill in Settings → Company Profile once. New quotations use it automatically, and each field offers a Use saved link so you can pull in a single value. Apply to All Quotations updates every quotation already on the device.

How do I restore my Premium purchase?

On the plan screen, tap Restore Purchases while signed in to the same Apple ID you bought with. Subscriptions are managed in your Apple ID settings, under Subscriptions.

How do I turn the Face ID lock on or off?

Go to Settings → Security inside Level Best and use the app-lock toggle. If Face ID fails, the device passcode always works as a fallback.

How do I delete my data?

Settings → Danger Zone → Erase All Data removes every quotation, price item and template from the device. Deleting the app does the same. See the privacy policy for the full picture of how data is handled.